Welcome

Constantia Home Care is a live-in care agency, where we take the time to understand the personal needs of each client before selecting the best carer to meet their needs and life style.

We offer a 24/7 one-to-one service shaped by each client’s situation and needs, encompassing diversity therefore enabling their independence and daily freedom of choice.

Aims and Objectives of the Service

Constantia Home Care aims to provide the highest quality of care to our clients, their families or representatives.
To place the client first at all times.
To be courteous, polite and empathic in all of our affairs.
To safeguard clients and staff from harm or abuse.
To deliver services which fully reflect the needs, wishes and preferences of our clients and carers.
To promote and enhance the independence of our clients
To provide a service which is professional and trustworthy.
To involve and listen to our clients, their families, and representatives.
To promote an ethos of values which respect the diverse and cultural differences of our clients and the community.

We feel that open and honest communication is essential to giving the level of service we feel our clients deserve and is essential to running a competent and reliable live-in care service.

Every client has a Bookings Coordinator assigned to them. The role of the Bookings Coordinator is to liaise and collate information from each of our carers. They make continual ongoing care assessments, and as family, you will form part of any decisions taken going forward, as will the person being cared for.

Privacy

Ensuring service users have the right to be left alone and undisturbed whenever they wish, and where possible to manage their own affairs.

Independence

Assisting service users to take measured risk, make their own decisions and act for themselves where capacity allows.

Choice

Ensuring service users get the right help and support which enables them to make choices and express preferences.

Inclusion

Enabling our service users to remain as valued citizens within their local communities and maintain friendships.

Dignity

Understanding the service users’ needs and treating them with respect, valuing each person as an individual.

Fulfillment

Enabling service users, where possible, to realise their own aims, helping them to achieve their goals in all aspects of their daily living.

Rights

Understanding the service users’ needs and treating them with respect, valuing each person as an individual.

Enablement

Supporting clients to retain their current level of independence to protect dignity and self-esteem.

PLEASE CALL US ON

0207 624 9866

FOR ANY ADVICE

Staff Support

Our office line is available 24/7, with at least three members of our team covering any of the out-of-hours lines to offer support and guidance should you need it.

Each bookings coordinator has an office line, accessed by calling our direct line, and a work mobile, which the client can use to text or email at any time.